Cancellation, return and shipping policies

Cancellations

We understand that plans can change, but please note that Cancellations made more than 24 hours after order confirmation, a Administration fee of €25 will be charged.

Ruckgaben

Our return policy applies to 48 hours from the time of purchaseAfter this deadline, we are unfortunately unable to no refunds or exchanges offer more.

To be eligible for a return, you must:

the article unused, unopened and in the original state breast
the article is in the Original packaging from befor
a Receipt or proof of purchase be presented

Excluded from return are amongst other things:

Intimate or hygiene products
Dangerous materials
Articles that Needles or cannulas contain
Flammable liquids or gases

Please Do not send your return to the manufacturerAll returns must be made directly through Glow Fillers be processed.

Refunds (if applicable)

Once we have received and inspected your return, we will send you an email confirming the Status of your refund report.

If your refund is approved, the refund will be made within 10 working days to the payment method originally used.

Late or missing refunds

If you have not yet received a refund:

Please check your bank account again.
Contact your credit card company – it may take some time for the refund to be posted.
Please contact your bank – processing times may also apply here.

If you have completed all steps and still have not received a refund, please contact us at info@glowfillers.com.

Reduced items / discontinued items

Please notice that reduced products and discontinued item non-refundable Refunds are only valid for regular-priced items.

Exchange (if applicable)

An exchange is only possible with defective or damaged items possible. If you would like to exchange an item for the same item, please contact us at info@glowfillers.com.

Shipping

The return costs are borne by the customer. These costs are non-refundable.
If the refund is approved, the amount less return costs credited.
We recommend one insured and trackable shipping service as we cannot accept responsibility for returns not received.

Shipping & Tracking

All orders are sent by Courier service After shipping you will receive a Tracking number by email or SMS.

Customs & import duties

The buyer is responsible for:

the Zoll- und Einfuhrbestimmungen his country
all arising Customs, tax or import fees to take over

Once an order has been shipped, no return of the shipment more possible. Delays due to customs We assume no liability and can only issue a refund once the products have been returned to us – less shipping costs.

Lost shipments

In the rare case that a package is verloren reported, we will refund the amount after confirmation by our shipping service provider completely back.